My day so far made me need to come home and rest, so I am now venting to you. I am never going back to Picture People, they do NOT have good customer service!
I went both there and to Kiddie Kandids today... it wasn't that I was unhappy with the photography, or even the photographer at Picture People, I am just upset with their policies and lack of communication.
They were going to delete my son's 10 month photos without even warning me! So I had to spend $100 to get the ones I wanted today, because they failed to tell me two months ago that if I don't purchase at least one sheet the day of the sitting I cannot view them online, and they will not keep them any longer than a couple months... even though they told me they would email them to me two months ago! And even though I purchased some today they are still not going to keep them in their computer, so what I get it is what I get and that's it. I am sorry, but going though this is not worth $18 - $25 per sheet.
I am stickin' with Kiddie Kandids! They were so nice to me today, I went to sign-up for I time slot before my scheduled appointment with Picture People and since Picture People was so annoying I ended up late for my turn, but they took me anyway, they were polite about it, and they had no problem with emailing me my photos even though I wasn't purchasing on the spot, no questions asked, no dirty looks given.